December 12, 2017 at 7:29 am #5955
Hi – I am having an issue when trying to edit sections, using CleanLab V1.1.0. Every time I click to edit the section on every page, it freezes the whole page and there is a loading icon on the bottom right that just keeps spinning. I’ve checked everything and made sure all is up to date. Any suggestions you can give me on how to fix this issue? I need to get my client’s page up and running asap. Thanks!December 12, 2017 at 9:29 am #5956
Can you give me access credentials to your site to investigate?
CiprianDecember 16, 2017 at 7:06 am #5957
It’s failing on my Mac. I reached out to my business partner and she tried using it on Windows Firefox and it reacted the same as it did for me. We checked all the plugins and the only thing that is running right now is the ASKIMET. This site is running version 1.1.0 and our older sites are using 1.0.8 and they are all functioning fine. Because this is for a client, I am unable to give you credentials. Should we re-install the theme back to 1.0.8? And if we do that will we lose any functionality or content?December 16, 2017 at 7:13 am #5958
So some good news… I just checked it again and it seems the sections are now working on both my mac and in windows firefox, however, it only displays through background color, it does not display background image options or paralax scrolling options. There are no errors coming up in the Firefox debugger.December 18, 2017 at 9:51 am #5959
Did you perform the rollback to v. 1.0.8. Can you give me a link to one of the pages that have this background issue (without access credentials).
Can you also check the error log on the server (you can usually see them from cpanel)? Some PHP errors are logged in the server, but not in the rendered HTML page.
Does this problem appear on every page without exception? What if you start building a new page? Is it also present on an empty page?
Another thing that you can try to identify the cause of the problem, is to enable WP Debug mode (adding
define( 'WP_DEBUG', true );in your wp-config.php file). Doing this, could reveal hidden warnings or errors in your WP interface.
You could also try changing your PHP version temporarily to see if that solves your issue. For example, if you’re using PHP v. 7.0, you could switch to PHP v. 5.6.
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